Stuck with an agency that's gone dark? We take over and ship.
Project Rescue is a standalone offering from 5 Miles Lab for brands and project owners caught mid-project with an incumbent agency that has gone quiet, blown the budget, drifted off-brand — or simply stopped delivering — while a hard deadline keeps coming. We step in, get a grip on the work, and get it moving again.
This is not a pitch to replace your whole roster. It is a fast, fixed-scope way to de-risk one project that matters: we assess what is really going on, land a visible win, and take over cleanly so the deliverable actually ships. Because we run marketing, content, events and AI under one roof, we can rescue almost any discipline — not just the one slice a single-craft shop would touch.
Who it's for
Project Rescue is built for brands and project owners mid-project with a failing, unresponsive, over-budget or off-brand incumbent agency — and a deadline they cannot move.
How it works — the Rescue Sprint
A four-move sprint that takes you from stuck to shipping, then from shipping to steady.
Diagnostic
A fixed-fee, two-week audit across creative, tech, timeline, budget and communications. You get a clear, no-spin picture of where the project actually stands — and a concrete fix plan you can act on, whether or not you continue with us.
Stabilize
We land one fast, visible win: ship the deliverable that's been stuck, or hit the next deadline that's looming. The goal is to stop the bleeding and rebuild momentum quickly — proof, not promises.
Take over
A clean, no-blame handover. We consolidate assets, files and access, then convert the work into a project or retainer so delivery stays steady. We advise on IP and asset handover so nothing is left stranded with the outgoing agency.
Expand
Once the fire is out and trust is earned, we can extend into the full integrated stack — marketing, content, events and AI — as one team, so you never have to rebuild this scramble again.
The Rescue Team
Every Rescue Sprint is run by a dedicated Rescue Team — a specialist unit that packages 5 Miles Lab's analytics and technology capability into a single rapid diagnostic. Before we touch the work, they establish the facts across three analysis pillars, so every decision that follows in the Diagnose → Stabilize → Take over → Expand sprint is grounded in evidence, not guesswork.
Product / project status analysis
Where the project actually is versus where it should be. We map the real state against the plan across scope, timeline, budget and deliverables — so you get an evidence-based status, not the optimistic one you've been given.
Error & failure root-cause analysis
What broke, and why. We trace every stall and misfire back to its true source across creative, tech, process and communication — separating symptoms from the underlying cause so the fix actually holds.
Learnings audit
We extract the lessons, fix the systemic cause and design out the failure mode — so the same breakdown can't recur. You keep the diagnosis as a reusable playbook, whether or not you continue with us.
Why 5 Miles Lab
Reliable by design
Reliability is our core pillar, not a bolt-on. Rescue exists because we deliver when others stall — fixed scope, clear owners, real deadlines met.
Genuinely integrated
We can rescue any discipline — creative, tech OR event — because we run all three in-house. You don't have to find, brief and coordinate three replacement vendors under pressure.
Regional speed
One team across seven Asian markets — Hong Kong, Guangzhou, Manila, Bangkok, Tokyo, Taiwan and Jakarta — means we can mobilise fast and work across time zones without losing a day to hand-offs.
Discreet & no-blame
Handovers are confidential and professional. We don't trash the outgoing agency — we get the work back on track and protect your reputation while we do it.
How we keep it safe
A rescue only works if it lowers your risk, not raises it. The guardrails:
- No drama. We come in to fix the project, not to relitigate who broke it.
- Confidential throughout — the audit, the findings and the handover stay between us and you.
- Fixed-scope sprint. You know the cost and the timeline of the Diagnostic before we start.
- We advise on IP and asset handover, so ownership and access transfer cleanly from the outgoing agency.
Deadline coming and the current agency isn't?
Start with the fixed-fee Diagnostic. In two weeks you'll have a clear picture, a fix plan, and a team ready to ship.