Privacy Policy

Who we are

5 Miles Lab Company Limited is a marketing agency operating across several Asian markets. For questions about this policy or your data, contact us at im@5mileslab.com.

Information we collect

We collect information you give us directly and information collected automatically as you use the site:

• Contact details you submit — such as your name, email address, company and the content of any message you send us via our contact form or by email.
• Technical and usage data — such as your IP address, browser type, device information, pages visited and referring URLs, collected through cookies and analytics.
• Any other information you choose to provide in the course of a business enquiry.

How we use your information

We use the information we collect to:

• Respond to your enquiries and provide the services you ask about;
• Operate, maintain, secure and improve the website;
• Understand how the site is used, in aggregate, so we can make it better;
• Send you information you have requested or that is relevant to an existing enquiry;
• Comply with legal obligations and enforce our terms.

Cookies and analytics

We use cookies and similar technologies to run the site and to understand usage through analytics tools. These may set their own cookies and process usage data on our behalf. You can control or disable cookies through your browser settings; some features may not work correctly if you do.

Third parties

We may share information with service providers who help us operate the site and our business — for example analytics, hosting and communication tools — under obligations of confidentiality. We do not sell your personal data. We may disclose information where required by law or to protect our legal rights.

Data retention

We keep personal information only for as long as necessary to fulfil the purposes described in this policy, to satisfy legal, accounting or reporting requirements, or to resolve disputes. When it is no longer needed, we take reasonable steps to delete or anonymise it.

Your rights

Subject to applicable law, you may have the right to access, correct, update or request deletion of your personal information, and to object to or restrict certain processing. To exercise any of these rights, contact us at im@5mileslab.com and we will respond in accordance with applicable law.

Data security

We take reasonable technical and organisational measures to protect information against loss, misuse and unauthorised access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with an updated date.

Contact

If you have any questions about this Privacy Policy or how we handle your data, contact 5 Miles Lab Company Limited at im@5mileslab.com.